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Business Services Senior Manager Technical Operations



Janssen Supply Chain (JSC) is recruiting for a Business Services Senior Manager in Technical Operations, which will be an integral member of the Business Process Optimization Team.

Extra info

Primary Location
Other Locations
Europe/Middle East/Africa-Netherlands-South Holland-Leiden, Europe/Middle East/Africa-Italy-Lazio-Latina, Europe/Middle East/Africa-Switzerland-Zug-Zug, Europe/Middle East/Africa-Switzerland-Schaffhausen-Schaffhausen, Europe/Middle East/Africa-Belgium-Antwerp-Geel, Europe/Middle East/Africa-Belgium-Antwerp-Beerse, North America-United States-Pennsylvania-Malvern, North America-United States-Puerto Rico-Gurabo, North America-United States-New Jersey-Titusville
Janssen R&D Ireland (7566)
Job Function
Requisition ID

De functie / The role

We are open to considering this global role to be based at any JSC location

The Business Services Senior Manager will lead and shape a team of both employees and contractors, to deliver on a centralized capability of crucial support services for all Technical Operations. Currently, we are amalgamating this services team that will provide centralized services for essential but non-core activities to scientists and engineer, aligned to the evolving needs of the organization.

These services include but are not limited to Critical system support (Training, Access &Troubleshooting), Document control, JD Compliance, Curricula Management, Change Control / QEM process support, Technical writing support, Business Administration activities, PO Creation & Support, Global Meeting support, Communication Tools and Storytelling, Connects & Celebrations.

This requires a strong leader that can deal with complexity, evolve, and grow both the services and the team, lead the department through change and manage the multitude of stakeholders. The successful candidate will not only lead the business service team but will take an active role in leading communication for all TO, developing and driving communication strategies, plans and promoting value.

Key Responsibilities

Assure the effective provision of services in several areas not limited to: Critical system support (Training, Access &Troubleshooting), Document control, JD Compliance, Curricula Management, Change Control / QEM process support, Technical writing support, Business Administration activities, PO Creation & Support, Global Meeting support, Communication Tools and Storytelling, Connects & Celebrations.
Proactively manage team workload in line with current and future business needs, addressing priorities in an agile way, pushing-back on non-value-adding requests. Manages, leads, coaches, and develops the team to act as business service experts.
Build and maintain an engaged, cohesive, and motivated inclusive team and a plan for continuous growth and development.
Drive a Credo based culture, coach/develop direct reports, and inspire all in the organization.
Drive effective communication & storytelling – promoting value including proactive opportunities that require message development preparation and feedback
Responsible for providing a variety of communications services related to TO’s value promotion & communications programs, ensuring that programs drive consistent messages to all audiences
Capture, evaluate, monitor, and report on the value this team is providing.
Drive smart cost management and resource/workload management related to required services.
Strengthen internal core competencies as well as external partnerships for non-core.
Partner & collaborate within TO, cross platform, cross-sector, and benchmark externally to leverage and integrate best practices.
Plans, develops, and directs all aspects of the services team based on the evolving needs of the business

Het profiel / Your profile


A Bachelor’s degree (or university equivalent) in a relevant discipline i.e., Business and/or Communication and a Minimum 8 years of relevant working experience in a Pharmaceutical / regulated environment is required.
Prior experience in managing an operational/service team is essential
Proven experience in developing and improving communication and messaging content
Change leader - driver of business and transformation with an innovative mindset and willing and able to challenge the status quo
Demonstrated people management in a diverse and multicultural environment of coaching and developing employees
Demonstrated leadership in developing and communicating a clear vision and strategy, and leading a team through a change management journey
Proven experience and demonstrated abilities to lead communications, support development of communication plans and promote value
Demonstrated ability to cultivate an inclusive culture to realize the objective of the role that is reaching the full Technical Operations department.
Strong social skills, standout colleague, influencing without authority, setting priorities and strong demonstrated partner management and interpersonal skills
Experience in confident, articulate, and professional written and speaking abilities
Experience in the following systems would be preferred: SharePoint, Trackwise, ComplianceWire, TruVault, Yammer, MS Teams, MS PowerPoint & MS Excel
Fluent in written and spoken English, additional languages would be a significant advantage
This position may require up to 10% domestic and international travel - Awareness of and adherence to J&J Credo values, SOPs, policies, and guidelines

Tenslotte ..... / Finally ....

Johnson & Johnson Family of Companies are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law

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Janssen Supply Chain
Johnson & Johnson
Multiple international locations

Geplaatst op FMF: 06 april 2021

Branche: Farma & Biotech, Medical
Functie: Produktie/Engineering/Facility, Management
Opleidingsniveau: HBO / BSc, WO/academisch / MSc
Werkervaring: 5-10 jaar, > 10 jaar